FAQs

Yes, please email us for a shipping quote and timescale at hello@kingdomoflala.com

While we want you to love every piece as much as we do, we understand that sometimes things just aren’t quite right. We’re happy to offer you 14 days to make up your mind. If you decide something isn’t for you, simply return it to us in the same condition in which it was received, and we’ll refund the cost of the piece.

To return your item simply email customer services at hello@kingdomoflala.com

Unfortunately, we cannot exchange your item for another option. You will need to return your original item and then make a new purchase.

For full details on how to return your purchase read our RETURNS POLICY

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If a product is out of stock and you would like to know when it will be back, you can sign up to our mailing list for updates or you can email us directly at hello@kingdomoflala.com

All of our products come with care instructions so you can ensure your piece is always looking its best. You can also view care instructions in the product descriptions before you pop an item into your basket.

Made to order products give our customers the option to customise their purchase for a more unique purchase. Working with our artisans we are able to produce higher quality and better crafted pieces than if we mass produced products. We are also able to reduce our stock wastage which helps us to keep our overall environmental impact lower.

Currently on some products, you can customise your sizes and colour ways. We shall build our customisation offer as our product range develops.

90% of our products are hand made, the nature of hand made means that the differences such as textile prints and other varying material and design elements are embraced. In order to reduce textile waste we cut our soft furnishings according to measurements as opposed to uniformed patterns. This means your cushions may have slightly different pattern alignments. This helps us to work more sustainably creating truly unique pieces.